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Managing Client Expectations

https://go.associationofprofessionalb... Have you ever got to the end of a project and thought, “Thank god I don’t have to deal to deal with these people any more?” The problem probably got steadily worse as the build progressed… It may have started with something minor, and then escalated into a relationship that became unbearable for both parties... The end result can be anything from an underwhelmed client, to a disgruntled ex-client that feels ripped off. In some rare cases this is unavoidable, but in most instances it simply comes down to managing expectations... According to research performed by Socialfresh, 80% of building companies believe they are delivering a superior experience to their clients. However, only 8% of their clients agree. So while professional builders listen to their clients and address their concerns... Old school builders are simply avoiding having to communicate with their clients wherever possible... So what if you could manage the expectations of every new client you took on, and then exceeded those expectations throughout the build process? Would it help you to create an army of raving fans that cannot stop recommending you to their friends and family? For the right questions to ask your new prospects, in the right order, download the Builders' Qualifying Checklist. Click on the link below to learn more. https://go.associationofprofessionalb...