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CX NEWS APRIL 3RD 2023

Welcome to CX News, where we bring you the latest updates and trends in the world of customer experience. In this week's segment, we cover the latest developments in technology and customer engagement. First, we share breaking news for Apple users about the new iOS 16.4 update, which includes 31 new emojis and Voice Isolation for clearer communication. We also highlight Apple's ongoing commitment to improving the customer experience with updates to the Music app, Apple Podcasts, and more. Next, we dive into Dixa's new customer engagement solutions that balance efficiency and quality while increasing customer loyalty. We also discuss Be-addy's new feature that allows businesses to track their performance and identify areas for improvement across different stages of the customer journey. Finally, we address Microsoft's new ad strategy for Bing Chat powered by OpenAI's GPT-4 and the concerns it raises about the customer experience. To provide deeper insights into the new Be-addy feature, we have an interview with the founder of Be-addy, Anton Kooijman, who shares how this new feature will benefit businesses and their customers. He also gives an example of how a business might use this feature to improve their customer experience and explains how Be-addy compares to other marketing automation platforms on the market. Thanks for watching this week's CX News segment. Don't forget to subscribe to stay up-to-date on the latest developments in customer experience. Sponsor Links: https://www.dixa.com/ https://www.aptedge.io/ Other Links: https://support.apple.com/guide/iphon... https://ads.microsoft.com/ https://futureoflife.org/open-letter/... Catch up with me here:   / denniswakabayashi   https://denniswakabayashi.com/