@Eugenio Pirri Business Partner @TELUS Health & former CEO @Dorchester Collection on global growth скачать в хорошем качестве

@Eugenio Pirri Business Partner @TELUS Health & former CEO @Dorchester Collection on global growth

In our eighth episode of Powered by People, Three Hills’s Operating Partner, Tim Pointer, discusses global business growth and creating brand ambassadors from colleagues and customers alike with @Eugenio Pirri EMEA Business Partner @TELUS Health & former CEO @Dorchester Collection. Eugenio gives his playbook of developing talent, championing culture and readying a business for expansion. Eugenio shares examples from his time as Chief People & Culture Officer and then Joint CEO at Dorchester Collection, and more recently as EMEA Business Partner at TELUS Health. He details how to superconnect customer experience with employee performance, where technology can be embraced, the building of careers pathways that deliver business growth, and the establishment of organisational performance across different sectors, cultures and geographies. Eugenio is a Chartered Fellow of the CIPD, a Fellow of the Institute of Hospitality, and the author of leadership book ‘Be a People Leader’. In 2021 he was voted by his peers the Most Influential HR Practitioner in the UK. Eugenio has worked across the USA & Canada, EMEA and the Middle East, and brings his global experience and insight to this podcast. Listen for real-world examples of global growth, customer-centricity, the integration of technological advances, and expansion into new geographies. Eugenio shares examples that delighted customers, strengthened leaders, made capable and adaptable teams, and realised new business opportunities. As he says, “We had hotels that were well over a hundred years old. We couldn't do it like we did it a hundred years ago. People have different expectations. You have multi-generations - Both as employees and as customers and guests. As a result, you have to adapt. If you're not curious, you're going to fall behind and hurt your business in the long run.”