SPX Awards | Hospital - Hospital Universitari de Bellvitge скачать в хорошем качестве

SPX Awards | Hospital - Hospital Universitari de Bellvitge

Evaluating patient experience in an emergency department and implementing new areas for improvement based on this experience Finalist Project - Category Hospital | SPX Awards 2023 📍 Hospital Universitari de Bellvitge, SPAIN "Patient experience is considered one of the three pillars of quality, along with safety and effectiveness. The assessment of patient experience is done using various tools, the best known of which is the Patient journey Map. Incorporating this experience and translating it into improvement plans for the care service is the fundamental purpose of this project. To this end, the Design Thinking Methodology (creative thinking) has been used. A multidisciplinary group of 9 professionals was formed and 9 training sessions were given by a team of specialists in Citizen Services. Subsequently, two patient populations were selected, obtaining 12 telephone interviews with the subsequent addition of 2 face-to-face focus groups of patients and professionals. Several experiences were obtained from these interventions that support the next projects and the framework for the improvement of the care service." Did you like this project? Vote for your favorite #SPXAwards2023 initiative on https://bit.ly/3M5zgNa #PX #SPX #PatientExperience #health #healthcare