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In this episode, Jason and Nichola talk openly about what happens behind the scenes when someone who has passed away is brought into their care. They gently walk listeners through each step of the process, explaining how dignity, respect, and compassion guide everything they do. From the moment of transfer to the careful preparations that follow, they share how the team ensures families can trust that their loved one is being looked after with the utmost professionalism. They also discuss how important clear communication is during such a difficult time, and how these early steps can bring comfort and reassurance to grieving families. A calm, informative conversation that helps demystify the process and offers peace of mind during one of life’s hardest moments.