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Episode 2 — Steve Tendon: Constraints, Flow, and the Human Side of Organisational Risk In this episode of _Risk-First: Stars of Software_, Rob Moffat speaks with Steve Tendon—creator of the Tameflow approach and a leading thinker in systems thinking, organisational performance, and flow-based management. Steve’s work sits at the intersection of theory and real-world change, helping organisations improve economic, operational, organisational, and human performance by focusing on constraints, decision-making, and the social dynamics of collaboration. At its core, Tameflow is about understanding how people communicate, make trade-offs, and ultimately manage risk—whether explicitly or by intuition. bobmkite9s-studio_risk-first-st… Together, Rob and Steve explore: Why organisational success depends on *decision-making and trade-offs*, not just process How the Theory of Constraints applies to knowledge work and software systems The hidden risks in mergers, acquisitions, and organisational culture clashes Why certifications signal capability—but real expertise requires evidence and outcomes The importance of feedback loops, systems thinking, and human collaboration in avoiding failure What it means to “*think more differently*” in a rapidly changing, AI-shaped future From last-minute product disasters caught minutes before release to breakthrough organisational turnarounds, this conversation reveals a powerful theme: performance improves when we focus on what truly constrains us—and have the courage to change how we think. If risk is about navigating uncertainty and trade-offs, then mastering flow, constraints, and human decision-making may be the most important skill of all. THE GOAL — ELIYAHU M. GOLDRATT https://www.amazon.co.uk/dp/0884271951 A classic introduction to the *Theory of Constraints*, presented as a narrative about improving organisational performance. Steve highlights it as a book worth rereading many times because new insights emerge with each pass. OTHER WORKS BY ELIYAHU M. GOLDRATT https://www.goldratt.com/resources/books Further exploration of constraints thinking, flow, and systemic improvement across organisations and industries. CHRISTOPHER ALEXANDER & PATTERN THINKING https://patternlanguage.com Foundational ideas behind *patterns, organisational design, and systems thinking*, which strongly influence the Tameflow approach. ---------------------------------------- STEVE TENDON & TAMEFLOW TAMEFLOW CONSULTING https://tameflow.com Steve’s organisational performance and systems-thinking consultancy focused on improving economic, operational, organisational, and human flow. THE TAMEFLOW CIRCLE (COMMUNITY) https://tameflow.com/circle A discussion community exploring systems thinking, constraints, organisational design, and knowledge-work performance. CAREER BOOSTER TRAINING https://tameflow.com/career-booster Steve’s programme aimed at helping individuals improve professional effectiveness using constraints thinking, conflict resolution, and systemic decision-making.