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Shannon Wong shows what is involved in orchestrating the process to care for one patient having cataract surgery. We show how healthcare works in the real-world. A team of dedicated professionals is needed to ensure that each patient receives the best care possible. Healthcare is not easy. It is a combination of business, science, management and medicine. Video timeline: 1:22 Patient perspective. What symptoms do you experience with a cataract 2:19 The initial phone call (staff). 5:55 Patient perspective. Initial experience when contacting the eye surgery practice. 7:39 The patient arrives. What is the patient coordinator's role? 10:18 The ophthalmic technician's role. 17:45 The ophthalmologist's role during the preoperative initial appointment. 20:47 The ophthalmic technician's role. 22:30 The patient's perspective of the initial preoperative appointment. 23:20 The surgery precertification process 25:45 The ophthalmic technician's role 27:14 The ophthalmologist's role in finalizing the surgical plan 28:21 The registered nurses' role 30:50 The surgical coordinator's role 34:27 The nurses role the day before surgery 37:22 The patient's perspective before surgery 38:53 The nurses role during cataract surgery 42:50 The surgical technologist or scrub technician's role during cataract surgery 44:20 The patient's perspective during cataract surgery 45:11 The nurses role immediately after cataract surgery 46:16 The optometrist's role after cataract surgery 48:24 The patient's perspective after cataract surgery 49:02 Director of insurance: how insurance is billed and how the patient is billed for medical services provided to the patient 54:26 Office manage: how do we process payments received for medical and surgical services? 56:00 Synopsis