Genesys Cloud January 2026 Release Highlights | AI, Knowledge Fabric, Copilot & CX Cloud Updates скачать в хорошем качестве

Genesys Cloud January 2026 Release Highlights | AI, Knowledge Fabric, Copilot & CX Cloud Updates

January 2026 was a big month for Genesys Cloud, with 40 total releases across four deployment dates. In this video, we break down the updates that matter most, including platform changes, security enhancements, and major AI advancements. You’ll hear highlights on: The new Genesys Cloud release schedule and what it means for US East, US West, and FedRAMP orgs Resource Center updates and the new help.genesys.cloud experience Group voicemail notifications and email domain allow lists Agent Copilot enhancements, including consult transfer summaries Knowledge configuration support and the launch of the Genesys Knowledge Fabric CX Cloud and Salesforce after call work improvements If you are running Genesys Cloud CX2 or CX3, using email routing, or evaluating Copilot and AI driven knowledge, this update is especially relevant. All additional release notes are available in the Genesys Resource Center. As always, reach out if you want help understanding how these updates apply to your environment.