How Valpak Modernized Teams Queue Reporting with ISI Analytics | Fireside Chat скачать в хорошем качестве

How Valpak Modernized Teams Queue Reporting with ISI Analytics | Fireside Chat

In this ISI Analytics Office Hours fireside chat, Shane Stein—Director of Infrastructure, Technology & Cybersecurity at Valpak and Clipper Magazine—shares how his team navigated a large-scale Microsoft 365 and Teams Voice migration while transforming their queue reporting process. Shane explains: The complexity of merging multiple tenants, voice systems, and call queues Why monthly manual Power BI reports were no longer sustainable The difficulty of finding a true Teams‑native reporting solution How ISI Analytics succeeded where 4–5 competing vendors fell short The impact of hourly‑updated, self‑service queue reporting A real‑world example where managers resolved an operational issue the same day How easily they now scale Teams call queues without engineering overhead Advice for organizations evaluating queue reporting tools Whether you're handling Teams migrations, consolidating queues, or simply need better visibility into call activity, this conversation provides a clear, honest customer perspective on what matters most. Key Moments: 00:00 – Welcome & introduction 01:10 – About Valpak & Clipper Magazine 02:55 – Multi-tenant & voice migration challenges 04:10 – How Shane discovered ISI Analytics 05:35 – Before ISI: manual monthly reporting limitations 07:20 – Vendor search & false “Teams-native” claims 08:45 – What set ISI apart 09:45 – Experience with the ISI implementation team 11:10 – Under-30-day deployment timeline 12:05 – Key problems ISI solved for the business 13:30 – Impact of hourly-updated reporting for managers 14:50 – Benefits for the IT team & avoiding single-point failure 16:00 – Favorite feature: scaling Teams queues 17:15 – Notes on Teams queue routing behavior 18:10 – Advice for organizations evaluating solutions 19:00 – Final endorsement & closing remarks Learn more about Queue Analytics from ISI Analytics: https://isianalytics.com/call-queue-a...