How to Ensure a Successful Sales to Customer Success Handoff? | Let's Talk CS with Komal Gohil скачать в хорошем качестве

How to Ensure a Successful Sales to Customer Success Handoff? | Let's Talk CS with Komal Gohil

Customer Handoff is a pivotal transition point in a customer’s journey as it ensures a seamless transition between stages of the customer lifecycle, from sales to onboarding and beyond. It maintains consistency in addressing customer needs, leading to enhanced satisfaction, loyalty, and retention. A well-executed handoff prevents confusion and frustration, reducing the risk of customer churn. ____________________________________________ In this episode, Komal Gohil from BetterPlace discussed some keys points: 💎 Create a comprehensive handoff playbook to ensure effective documentation for cross-functional team members 💎 Establish clear customer expectations regarding the handoff process 💎 Coordinate an internal meeting involving key project stakeholders and the Customer Success Manager (CSM). 💎 Organise an introductory session between the customer and the CSM so they become acquainted with each other ____________________________________________ Reach out to Komal on LinkedIn for more information 👉🏻   / komal-gohil-86768153   Stay tuned and follow ZapScale for more insightful content in this series 👉🏻   / posts