Fixing the Sales-to-Customer Success Handoff: OnRamp Fireside Chat скачать в хорошем качестве

Fixing the Sales-to-Customer Success Handoff: OnRamp Fireside Chat

The Sales-to-Customer Success (CS) handoff is one of the most critical—and broken—processes in SaaS. Deals get closed, but vital context gets lost. Promises made by Sales don't always make it through to CS. The result? Frustrated teams, churn risks, and missed expansion opportunities. In this virtual fireside chat, CS Speaker & Coach Bob Mathers, CX Strategist Priscila Fletcher, and OnRamp VP of Sales Connor Farrell tackle the real issues behind the Sales-to-CS handoff and how to fix it. We cover: ✔️ Who should own the handoff process (and why it matters) ✔️ How misaligned sales incentives damage customer trust ✔️ What CS teams can teach Sales—and vice versa ✔️ The #1 change that would improve handoffs immediately ✔️ Real-world strategies to strengthen alignment and protect revenue Don't let broken handoffs drain your growth. Watch now and learn how to build a seamless transition from closed deal to successful customer! #SalesToCS #CustomerSuccess #SaaSGrowth #CustomerOnboarding