osTicket Configuration and Administration: Your Guide to Free Helpdesk & Ticketing Software скачать в хорошем качестве

osTicket Configuration and Administration: Your Guide to Free Helpdesk & Ticketing Software

osTicket is your gateway to free and open-source customer support excellence. Dive into this comprehensive video to explore configuration, administration, and expert insights for seamless implementation in your production environment. Unlock the full potential of this versatile support tool and navigate through our chapters for specific topics. Boost your customer support with osTicket today! 0:01 - Introduction to OS Ticket 0:08 - Theme Customization 0:13 - Mobile Accessibility 0:19 - Homepage Configuration 1:03 - Basic Features Overview 1:27 - Support Center Overview 1:50 - User Management 2:10 - Control Panels 3:30 - Admin Panel Configuration 4:51 - DNS and Security Settings 6:33 - Date and Time Settings 7:29 - Language and Localization 8:59 - Logging and Maintenance 10:02 - Ticket Configuration 11:14 - Ticket Attachments and Security 12:27 - Autoresponder and Notifications 13:09 - Queue and Ticket Management 14:30 - Task and Ticket Sequences 15:31 - Agent and User Management 21:21 - User Registration and Settings 22:54 - Knowledge Base and Customer Support 24:05 - Introduction to Automation 24:11 - Automating Ticket Assignments 24:17 - Creating Custom Forms 24:29 - Managing Help Topics 25:06 - Configuring Filters 25:38 - Service Level Agreements (SLA) 31:50 - Customizing Landing and Thank You Pages 33:09 - Customizing Email Templates 37:02 - Email Configuration 41:02 - Managing Agents and Roles #oSticketTutorial #ITHelpdesk #OpenSourceSoftware #SystemAdministration #Linux #MySQL #HelpdeskAutomation #MultilingualSupport #DigitalTransformation #DatabaseAdministration #ITInfrastructure #CloudComputing #BusinessProcessAutomation #ERPIimplementation #Ecommerce #SEO #DigitalMarketing #RPA #TeamManagement #OSTicket #ITSupport #Automation #EmailConfig #CustomForms #ServiceLevelAgreements #SupportTickets #Filtering #ITManagement