From Blasting Rock to Leading Global Innovation: Niel McCoy’s Mining Evolution скачать в хорошем качестве

From Blasting Rock to Leading Global Innovation: Niel McCoy’s Mining Evolution

💬 happens when decades of hands-on mining experience meet the future of automation and AI? This powerful conversation with Niel McCoy explores how service, technology, and leadership are converging to reshape global mining operations. Niel McCoy is Director of Aftermarket at Sandvik’s Business Unit Automation. With over 30 years in mining and deep expertise in field operations, Niel now leads global aftermarket strategies supporting automation, autonomy, and digital transformation across the industry. In this episode, he shares hard-won insights—from managing high-stakes blast zones to implementing AI-powered remote support systems. In this episode, you'll discover: Why change management is the hidden engine behind every successful tech rollout The real-world impact of AI tools in mining support How to build trust and competence across global, multilingual field teams Lessons in leadership, ownership, and fixing your own mistakes Why aftermarket support is now a continuous lifecycle, not a service moment Whether you're in mining, field service, or enterprise transformation—this conversation is a masterclass in people-first innovation and global scalability. 0:00 Introduction 0:30 Niel’s journey: from mining engineer to global tech leader 1:50 Moving into Sandvik and the automation aftermarket 3:30 Empowering the rock face: team-first leadership 5:00 The value of specialist teams and servant leadership 6:00 Navigating organisational change and agility 8:00 Global vs local decision-making mindsets 9:30 Mining’s biggest shift: data, skills, and automation 11:30 What other industries can learn from mining tech 13:00 The missing ingredient in most tech rollouts 15:00 How to protect tribal knowledge (and why it matters) 17:00 Sustaining technology benefits post-implementation 18:30 Competence development vs one-time training 20:00 Tools, AI, and remote support for customers 21:45 What great aftermarket support looks like 23:30 How global service consistency is achieved 25:00 Rolling out AI: starting with the “why” 26:30 Global team training challenges and language barriers 28:00 The next frontier in automation: partnership, not product 31:00 24-month priorities: growth, AI, and team enablement 33:00 Bottlenecks: skills, funding, and internal alignment 34:30 Old-school field service values that still matter 36:00 The time Niel blew up a key mining structure (!) 40:00 Magic wand: one unified platform for everything 41:00 Final thoughts and thanks Contact and Links 💬 For expert field service consultation and enterprise software solutions, visit: 🌐 https://leadent.digital Connect with us for more insights and transformation strategies. #MiningAutomation #FieldServiceLeadership #DigitalTransformation #fieldservice