Redefining CX: Customer Service Excellence with Scott Nelson | Trending Chats скачать в хорошем качестве

Redefining CX: Customer Service Excellence with Scott Nelson | Trending Chats

In this episode of Trending Chats, Scott Nelson, Senior Solutions Advisor for Customer Experience at SAP, unpacks the customer service escape room—where brands must navigate evolving expectations, digital-first interactions, and AI-driven solutions to turn frustrated customers into loyal ambassadors. From seamless support experiences to data-driven service strategies, learn what it takes to compete in a world where service is more than just a department—it’s a game-changer for your business. Tune in now to discover how exceptional customer service can be your greatest competitive advantage. 00:05 - Welcome + customer service can make or break CX 00:19 - A quick support “skit” (and why bad service hurts) 00:58 - Great service means positive engagement end-to-end 01:21 - The “how”: equip agents with tools, context, and AI guidance 02:31 - The “why”: loyalty, repeat business, and revenue growth Learn how to accelerate service growth: https://sap.to/6053CrB4F 🎧 More episodes of the Trending Chats podcast: Watch on YouTube: https://sap.to/6055CrB4N Listen on Spotify: https://sap.to/6056CrB44 Listen on Apple Podcasts: https://sap.to/6058CrB4A #TrendingChats #CX #CustomerService