Tentacles Podcast 134: The Protocol Problem part 1 – Geoff's shadow spreadsheet sprawl скачать в хорошем качестве

Tentacles Podcast 134: The Protocol Problem part 1 – Geoff's shadow spreadsheet sprawl

"Geoff" has been running critical parts of every business on a Byzantine spreadsheet empire for 20 years. Every IT department wants to regulate him. Who's right? (Trick question: you need both.) In this episode, we feel our way through the murky territory of protocols—from life-saving surgical checklists to shadow IT empires built by people like Geoff, who just want to get their jobs done without asking permission. What we discovered: protocols aren't the enemy. Neither are the people who break them. You need both, and—whether you like it or not—you're going to get both anyway. Fascinations: Why giving someone just enough control over how they wash dishes is a vital part of management The novel "tracer dye" method for tracking shadow IT (and why Geoff will quickly find a way around it) How a 19th-century doctor was ejected from the medical community for [gasp!] suggesting surgeons wash their hands How expert oil rig workers can land helicopters in storms through tacit knowledge no checklist could capture The difference between a checklist, a flow chart, and knowing when neither will save you How social norms function as soft protocols (and why London Tube etiquette is more fragile than you think) This one's for anyone who's ever tried to bring order to chaos — and for anyone resisting someone else's attempt to do the same. Links and references Venkatesh Rao – "Summer of Protocols" / protocolization concept Vaughn Tan – "boring tiny tools" concept https://vaughntan.org/bttparadigm Ignaz Semmelweis – 19th-century physician who pioneered handwashing Atul Gawande – Author of The Checklist Manifesto Dave Snowden – Cynefin framework / oil rig helicopter story Gary Klein – Expert intuition and pattern recognition Procrustes – Greek mythology (innkeeper with the "one-size-fits-all" bed) Chick sexing – Example of tacit knowledge that can't be articulated Social protocols – Norms like cheek-kissing customs across cultures Simple Mail Transfer Protocol (SMTP) / Hypertext Transfer Protocol (HTTP) – Technical protocol examples