What Dental Owners Get Wrong About Staffing — with Lisa Cappello скачать в хорошем качестве

What Dental Owners Get Wrong About Staffing — with Lisa Cappello

Staffing isn’t just an HR issue — it’s one of the biggest hidden threats to dental practice growth. In this episode of the No BS Dental Growth Podcast, Chris Pistorius sits down with Lisa Cappello, Founder & CEO of Smiles in Demand, to unpack what’s really happening in dental staffing nationwide. From hygienist shortages and burnout to maternity leave coverage, temp staffing frustrations, and hiring mistakes, Lisa shares insights from 20+ years in dentistry — and explains why staffing should be treated as a proactive strategy, not a last-minute emergency. If your practice feels stretched thin, production is capped, or your team is burning out, this episode will help you rethink how you hire, retain, support, and scale your team. 🧠 What You’ll Learn Why staffing — not marketing — is limiting dental practice growth The hardest dental roles to hire right now (and why hygiene is struggling) How COVID permanently changed hiring expectations in dentistry The hidden cost of rushing hires when short-staffed Why practice culture often beats higher pay The real downside of traditional temp agencies How short staffing hurts production, morale, and patient experience When it makes sense to hire for personality over experience How to handle staff turnover without damaging patient trust Why temp staffing can be a long-term growth strategy 🔑 Key Takeaway Staffing problems don’t just hurt operations — they cap growth, burn out teams, and damage patient trust if left unchecked. 🔗 Resources Learn more about Smiles in Demand: 👉 https://smilesindemand.com _________________________________________________________________________ Join Our Facebook Group!   / nobsdentalgrowth   Check us out! https://kickstartdental.com/get-in-to... Follow us for daily tips, tricks and growth hacks for YOUR practice!   / kickstartdental     / kicsktart-dental-marketing   _________________________________________________________________________ Want to work with KickStart Dental to GROW your dental practice? Contact: chris@kickstartdental.com Episode ideas? Guest Inquiries? Contact: jennifer@kickstartdental.com _________________________________________________________________________ ⏱️ Episode Timestamps 00:00 — Why staffing is the silent killer in dentistry 02:20 — Lisa’s 20-year dental background & COVID staffing challenges 05:10 — The temp agency experience that sparked Smiles in Demand 06:30 — How Smiles in Demand works (and why it’s different) 08:15 — The toughest dental positions to fill right now 10:00 — What actually attracts hygienists today 11:40 — Culture vs money: what really wins great staff 13:10 — Hiring for personality vs experience 15:05 — The biggest hiring mistakes practices make 17:30 — How staffing limits growth & fuels burnout 18:10 — Should practices explain staff turnover to patients? 20:35 — Building a culture that prevents burnout 22:40 — How to connect with Lisa & Smiles in Demand