Your Systems are Your Product with Kristen Lopez - LeadSimple Live Episode #4 скачать в хорошем качестве

Your Systems are Your Product with Kristen Lopez - LeadSimple Live Episode #4

We recently sat down with Kristen Lopez from PM PathBuilders live at NARPM National Convention in Atlanta, GA. Eric Beckman and Kristen discussed: ✅ Creating SOPs for property management companies “Your systems are the product. What you’re going out and delivering is your ability to deliver on these guarantees that you’re giving to your owners. Your product is your processes.” ✅ Automating with the goal of personalization “Number one is organization. What documents do I need from my owners and what’s the best way to get that from them? It’s really making it simplified for the owner. If we can reduce the number of emails that we’re getting and increase the phone and video interactions. Reducing the amount of times that our owners need to do things for us. How can we streamline that process to make it easiest for them?” ‍ ✅ Improving your onboarding process to reduce churn “You’re not just managing their property - you have the opportunity to educate them, to help them achieve whatever goals and dreams they have. So being able to build that relationship on the front end is so important, because if you do that it reduces churn later on.” Kristen and Kandise with PM PathBuilders are helping property managers create their SOPs and automate their processes. Go check them out! www.pmpathbuilders.com Not managing your operational processes on LeadSimple Operations yet? Schedule a discovery call today! www.leadsimple.com/demo