Customer Service - Career Insights (Careers in Construction) скачать в хорошем качестве

Customer Service - Career Insights (Careers in Construction)

Please like and subscribe to the channel. It really helps us attract new interviewees. IGLU IGLU is a brand we’ve created to help support the channel. Career Insights is a small family business created by Jodie and I because we’re passionate about helping people see what careers are out there and how you can get started. We’re humble enough to admit that we’re losing money to run it but we’re also very determined keep it going. If you’re able to, it would mean the world to us if you could support the channel by purchasing an iglu mug. Get 20% off with code CI20 www.igluinc.com When you purchase a mug you'll receive free membership to www.career-insights.co.uk Thank you so much xx For The Full Interview Head to https://career-insights.co.uk/ GOT A QUESTION? Leave a comment on this video or you can connect with us through: Instagram:   / hellocareerinsights   ✉ JOIN OUR NEWSLETTER ✉ Approach your career from a new perspective, with helpful content, tips and resources straight to your inbox. https://career-insights.ck.page/6d186... CUSTOMER SERVICE Customer Service is a hugely integral part to any business. If you don’t look after your customers, then you’ll quickly have no business at all. “Do a great job and your customer will tell 10 people, do a bad job and they’ll tell 100”. Gordon heads the customer service department for a property developer and has vast experience working for some of the UK’s largest developers. Gordon transitioned from an architectural assistant into customer service utilising his construction knowledge and learning about customer service on the job. Customer service interacts with many facets of the business (sales, construction, etc.) and is responsible for developing a whole host of a companies processes, checklists and procedures. They ensure the transition of a property goes as seamless as possible and that the property owner understands how their property functions, what items are covered under warranty and who to call should issues arise. You’ll often get involved with setting up managing agents for projects, ensuring a unit is complete to an acceptable standard before handover and managing handymen or organising specialists to rectify any issues that arise. Gordon provides great insight into the role as well as tips and advice for getting started.