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Summary In this episode of the Elevate Care podcast, host Nishan Sivathasan sits down with Paola Buitrago, Vice President of Workforce Optimization at Emory Healthcare, to explore the future of clinical workforce management. Emory Healthcare is taking a bold approach to retention and operations by placing culture and staff well-being at the center of their strategy. Paola discusses the shift from recruitment to retention, highlighting Emory’s “North Star” of culture and leadership development. She shares insights on co-creating solutions with frontline staff, implementing technology that brings the “human closer to the human,” and the importance of diversifying staffing models to offer clinicians a menu of career options. About Paola Buitrago Paola Buitrago serves as the Vice President of Workforce Optimization at Emory Healthcare, where she oversees workforce contingency strategy, float teams, staffing, and nursing analytics. Her career journey began with unique roles in sickle cell research and global health at the Carter Center while in nursing school, providing her with a broad perspective on healthcare operations. With over 20 years of leadership experience and a PhD in Industrial and Organizational Psychology, Paola is passionate about designing systems that support frontline personnel and improve patient outcomes through operational excellence. Chapters 00:00 – Introduction 01:07 – Paola’s Journey: Research to Leadership 05:07 – Prioritizing Retention and Culture 07:54 – Redesigning Work with Technology 10:34 – Co-Creating with the Frontline 11:50 – Navigating Change through Leadership 17:50 – Workforce Diversification & Upskilling 25:20 – A Human-Centric Approach to AI We're proudly sponsored by AMN Healthcare, the leader in healthcare staffing and workforce solutions. Explore their services at https://www.amnhealthcare.com/podcast... Powered by AMN Healthcare