Forget Customer Surveys; Learn the Real CX KPIs you Should be Measuring – Webinar from Nov 14, 2024 скачать в хорошем качестве

Forget Customer Surveys; Learn the Real CX KPIs you Should be Measuring – Webinar from Nov 14, 2024

Today, every customer is suffering from survey fatigue. So many organizations, big and small, have implemented customer satisfaction surveys (CSAT) and NPS over the past two decades. However, what started out as companies having good intentions, whether it is a customer satisfaction survey, or utilizing NPS, unintended consequences have occurred as a result. Customers are tired of being over-surveyed. Customers are not giving genuine feedback. Less customers are responding. A lot of these companies have found out that they have gone about it totally wrong and have allowed their employees and even leaders to pollute the integrity of their customer satisfaction reporting. What you will learn: What’s wrong with customer surveys Why customer surveys are not the most important thing a company should be measuring What are the top CX metrics you should measure and hold everyone accountable for How to create a ROX (Return on Experience) Dashboard When to use customer surveys Facebook:   / thedijuliusgroup   LinkedIn:   / the-dijulius-group   Twitter:   / dijuliusgroup   The DiJulius Group provides the best Customer Service content, education, consulting, and training, to allow our clients to become the brand their Customers cannot live without and make price irrelevant. Learn more at https://thedijuliusgroup.com