Globitel SpeechLog Analytics - Speech Analytics Technologies for your Contact Center скачать в хорошем качестве

Globitel SpeechLog Analytics - Speech Analytics Technologies for your Contact Center

Great customer service has long been a bedrock asset to enterprises looking to attract and maintain loyal customers. Call centers endure the larger burden when it comes to understanding the customer and delivering superior service levels, as it is the most popular touch point sought out by 90% of customers, according to Gartner. But with only 1% of interactions screened for quality management, massive information is left untapped. In the past, it was hard and nearly impossible to capture customer insights, due to size of data and nature of some vocal KPIs, and translate them into information integral to the performance of a call center for the purpose of achieving your business objectives. Those days are over with a solution that has revolutionized call center operations. TURN RAW DATA INTO ACTIONABLE INSIGHTS Globitel SpeechLog Analytics is a powerful and comprehensive solution which has the ability to convert speech from calls into text. The solution is a comprehensive module integrated with Globitel’s call recording and quality management systems for enhanced quality management. SpeechLog Analytics offers a wide range of features that will ultimately transform your call center into a customer service powerhouse. Through SpeechLog Analytics, you will be able to shape your call center’s KPIs, enforce agent script adherence, save costs, derive business intelligence, and more which will be explored later on. In addition, the solution provides functionalities that help call centers measure agent performance. Find us here! Website https://www.globitel.com/ Twitter   / globitel_int   Facebook   / globitel.solutions   LinkedIn   / globitel