Artificial Intelligence in ServiceTonic | How to Configure AI Copilot & Agents | Part 1 скачать в хорошем качестве

Artificial Intelligence in ServiceTonic | How to Configure AI Copilot & Agents | Part 1

Welcome to a new ServiceTonic tutorial! In this video, we walk you through how to activate, configure, and optimize the Artificial Intelligence features inside ServiceTonic, including AI Copilot and AI Agents. Learn how to set up automated summaries, translations, response suggestions, ticket categorization, training with your own content, and more. It’s everything you need to make AI a powerful tool in your ITSM strategy! Test the AI Copilot and Agents with a free demo: https://www.servicetonic.com/helpdesk... 0:06 – Intro & checking if AI is enabled 0:20 – How to activate AI in ServiceTonic 0:50 – Overview of AI sections: Copilot & AI Agents 1:08 – Copilot: Summary, Translation, Text Improvement 2:26 – Suggested Responses: how it works 3:14 – Automatic Ticket Categorization 4:03 – Roles & Permissions for AI access 4:09 – Understanding Prompts: predefined instructions 4:49 – Language support for Copilot 5:03 – AI Agent Configuration overview 5:28 – Using Knowledge Base for training 5:51 – Exploring AI Agent settings (ERP example) 6:28 – Training the agent with files & websites 7:25 – Website scanning states explained 7:56 – Roles, Contact & Criteria restrictions 8:46 – Saving configuration & previewing answers 9:40 – Real-time AI response + Source Reference 10:01 – Final thoughts & upcoming videos #ServiceTonic #ArtificialIntelligence #ITSMPlatform #HelpDesk #AIAgent #CopilotAI #TicketAutomation #AIConfiguration #ServiceDeskTools #SmartSupport