Ask the Experts - Platform Analytics Academy - April 4th, 2024 скачать в хорошем качестве

Ask the Experts - Platform Analytics Academy - April 4th, 2024

We invited you to our "Ask the Experts" session at the Platform Analytics Academy on April 3rd, 2024. Known for their rich content, these sessions included engaging Q&As with our Platform Analytics Experts. Attendees were encouraged to submit questions promptly for tailored answers, enhancing their understanding of Platform Analytics in a professional, interactive setting. Chapter: 00:12 Introduction 03:00 Q1: What advice do you have for creating indicators and breakdowns from database views? 09:15 Q2: I want to change my breakdown source that will ultimately provide the same results but with a different table and condition. However, there are scores stored using this breakdown source and it is preventing me from changing the source. Is there a way to do this while preserving the data? 12:24 Q3: Customers love the NLQ in Now Assist Panel examples, like “I want a chart of all incidents in the last 30 days by category” and it responds with a few chart options. Is there a tentative timeline for that? What about just redirecting those prompts to the already existing NLQ prompt area in View/Run? 15:51 Q4: How often are you upgrading the Migration Center with the latest updates? Are the upgrades part of a normal release or patch? My company upgraded a lower environment to the Washington Release a month or two ago. I see a warning in the Migration Center to upgrade it for the latest updates. 17:06 Q5: Do you have any additional information regarding reports and dashboards migration process to platform analytics center and what are the necessary actions? 22:08 Q6: We use Business Rule Query to show/Hide cases based on who should see each service type. However, we have noticed Analytics Center does not Respect these business rules and shows all cases to all agents in the Analytics Center UI (works in classic list view). Is this expected behavior? 23:46 Q7: Can a custom column(s) be created within a database view to separate two sets of data available within the same table but not easily filterable otherwise? 25:36 Q8: Had a couple line managers ask how to report on incidents by assigned on day to the agent. This seems to not be available unless metric is set up and non-admin cannot access metrics with oob acl's. Is there a better way to have them pull this in their reports? 28:53 Q9: What is the panels recommended approach to simplifying survey reporting? Data is spread across multiple tables. I typically run with task assessment details so that the ticket and survey data fields are all available and it's simple to report on the responses to one question but there never seems to be a simple way to present a clear view of all the questions and answers without multiple click-throughs. 31:36 Q10: Do you have good resources for reporting on time cards? Issues we encounter: Our timecard table is enormous, so performance is often bad, and users often want to combine the reporting with reporting on resource plans, etc. 36:13 Q11: Can you fill in Targets from another table in ServiceNow? 36:57 Q12: In Performance Analytics, is there any way to get a time series widget to trend in an order other than when the record was created or closed, e.g., I would like to create a widget showing survey results trended by when the underlying ticket (for which the survey was created) was closed rather than when the survey was completed. So far, I haven't found any way in performance analytics to dot walk from the metric results table to the incident table containing the data on the underlying ticket. 38:57 Q13: Is Zurich a confirmed release we will no longer be able to use dashboards? 40:01 Q14: Are there going to be sessions on the Migration Center at Knowledge 24? What other training classes are planned? 40:48 Q15: For scheduling reports in Platform Analytics (PAE/PAW), the only file type options are Excel and PDF. For Excel, the file is sent as XLS format. Can CSV be available, and couldn't there also be XLSX? 41:47 Q16: Is there a way to show metrics on how often people with ITIL licenses are performing actions that require the ITIL license? 47:35 Q17: Is there any option to write a script on aggregation option for a report? 49:08 Q18: I see dashboards in the new Platform Analytics center but it was just said that dashboards will go away in an upcoming release. what does that mean and what are we to use instead of dashboards when it goes away? 51:48 Q19: Can database views be constructed with a workspace similar to CMDB Query? Or is there any plan to expand CMDB Query to work as a more universal type of interface for querying the platform as a whole? 52:31 Q20: My question is, how to identify which feature of PA - Fees or non-fees? 54:42 Q21: What is the difference between PA Standard Complimentary and PA Premium? Get the presentation and links to the referenced documentation from this recording at: https://sn.works/analytics/academyAsk... #platformanalytics #asktheexperts #performanceanalytics #reporting