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Chapter 1

📌 Key Topics Covered: Definition of a Business Process – Learn what a business process is and its strategic importance. Common Process Examples – Explore Order-to-Cash, Procure-to-Pay, and Application-to-Approval. Core Ingredients of a Process – Events, Activities, Decision Points, Actors, Objects, and Outcomes. Historical Perspective – From Adam Smith’s pin factory, Taylorism, to Ford and IBM Credit process redesigns. Comprehensive BPM Definition – BPM as the art and science of managing work. BPM Lifecycle Phases – Identification, Discovery (As-Is), Analysis, Redesign (To-Be), Implementation, Monitoring. Role of IT in BPM – How IT enables BPM and the ‘Golden Rule of Automation’. 💡 Who Should Watch: Students, professionals, and business enthusiasts seeking foundational knowledge in BPM. #BusinessProcessManagement #BPM #ProcessImprovement #BusinessLecture #BPMLifecycle #Automation #ITInBPM