AWS Service Spotlight: Amazon Connect скачать в хорошем качестве

AWS Service Spotlight: Amazon Connect

In this episode, we put the spotlight on Amazon Connect, a cloud-based, customizable, omnichannel contact centre, and its new feature Contact Lens which uses machine learning to provide us with sentiment analysis, transcriptions, and PII redaction from recordings and transcripts. Join Kelby Enevold as he gives us an overview of this AWS service, the costs involved, and see Contact Lens for Amazon Connect in action in a hands-on demo technical demo. Kelby then wraps up with the pros and cons, and his final verdict. Timestamps: Introduction (0:00) Amazon Connect Features and Overview (0:33) An Introduction to Amazon Connect Costs (2:03) Amazon Connect Benefits (2:57) A hands-on demo of Contact Lens for Amazon Connect (3:42) Our Verdict on Amazon Connect (11:23) Subscribe to A Cloud Guru!    / @acloudguru   To see more AWS service reviews visit: https://bit.ly/39wmioh Amazon Connect: https://aws.amazon.com/connect/ Contact Lens for Amazon Connect: https://aws.amazon.com/connect/contac... Amazon Connect Pricing: https://aws.amazon.com/connect/pricing/ Dig deeper into Amazon Connect Essentials with Kelby's course: https://acloud.guru/overview/33d906c7... Like us on Facebook:   / acloudguru   Follow us on Twitter:   / acloudguru   #aws #amazonwebservices