Service Offer Creation and Go-To-Market Strategies for Success скачать в хорошем качестве

Service Offer Creation and Go-To-Market Strategies for Success

#customersuccess #csmpractice #service #offer #services #offerings A good service offer is important because it helps to meet the needs of the market and differentiate it from competitors. It also helps to solve customer problems and creates value for them. A well-crafted service offer can lead to increased customer satisfaction and business profitability. In this insightful interview, our host Irit Eizips talks to Rachel Montgomery, the Sr. Vice President of Professional Services at Syntellis Performance Solutions, about the strategies for service offer creation and go-to-market. Rachel explains the three crucial phases involved in curating a service offered: creation, development, and go-to-market. Rachel provides practical tips on how to create a compelling service offer. She also explains how to collaborate with customers and colleagues to craft the first offer and determine the right pricing structure and payment terms. 👍 Like, share, and subscribe for expert insights! 👉🏻 Whenever you’re ready...If you're an 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘥 𝘦𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘢 𝘊𝘚𝘔 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘦 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘧𝘪𝘳𝘴𝘵 𝘵𝘪𝘮𝘦, there are three powerful ways I can help you fast-track success while avoiding common pitfalls: 1️⃣ 𝙎𝙩𝙚𝙖𝙡 𝙈𝙮 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙘𝙘𝙚𝙨𝙨 𝙆𝙋𝙄 𝘾𝙝𝙚𝙖𝙩𝙨𝙝𝙚𝙚𝙩 Tracking the right KPIs is the key to driving your CSM team to higher performance. Get my Customer Success KPI Cheatsheet and learn how to focus on the metrics that actually move the needle—so you can scale smarter and accelerate revenue growth. Click here to download the workbook: 🔗 https://unlock.thecustomermethod.com/... 2️⃣ 𝙅𝙤𝙞𝙣 11,000+ 𝘽2𝘽 𝙀𝙭𝙚𝙘𝙪𝙩𝙞𝙫𝙚𝙨 𝙖𝙣𝙙 𝙇𝙚𝙖𝙙𝙚𝙧𝙨 Every week, I share strategic insights and practical tools to help you hit your quarterly goals faster while scaling your CS operations efficiently. Don’t navigate this alone - tap into a thriving community of leaders who are optimizing their CS strategies and driving serious impact. Click here to join: 🔗 https://unlock.thecustomermethod.com/... 3️⃣ 𝘽𝙪𝙞𝙡𝙙𝙞𝙣𝙜 𝙤𝙧 𝙇𝙚𝙖𝙙𝙞𝙣𝙜 𝙖 𝘾𝙎𝙈 𝙏𝙚𝙖𝙢 𝙛𝙤𝙧 𝙩𝙝𝙚 𝙁𝙞𝙧𝙨𝙩 𝙏𝙞𝙢𝙚? Building and running a customer success practice for the first time doesn’t have to feel like an uphill battle. With the right frameworks, you can achieve results faster than you think. I help experienced executives confidently build a proactive, high-performing CS team—without the guesswork and costly missteps of figuring it out alone. Click here to learn more: 🔗 https://unlock.thecustomermethod.com/... ABOUT THE GUEST Rachel Montgomery is the Vice President of Professional Services of Syntellis Performance Solutions. She has over 15 years of experience building and developing local and global teams as a services and support executive. 🔗 You may connect with Rachel via LinkedIn:   / montgomeryrachel   ◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️ Additional Resources 📑 Blog: Should you Charge for Customer Success?! https://www.csmpractice.com/should-yo... 🎥 Video: What Service Packages look like when CHARGING for CS    • What Service Packages look like when CHARG...   🎥 Video: How should you CHARGE for CUSTOMER SUCCESS?    • How should you CHARGE for CUSTOMER SUCCESS?   🎥 Video: Should You CHARGE for CUSTOMER SUCCESS?    • Should You CHARGE for CUSTOMER SUCCESS?   ⏬ Download: Charging for Customer Success Cheat Sheet https://www.csmpractice.com/charging-... 00:00 Intro 00:55 CS background 06:09 Creating service offer 07:01 Collaborate with stakeholders 10:54 Draft up offer 11:54 First offer 14:03 Develop actual offer 19:24 Determine the pricing 21:41 Go-to-market 25:33 Retained Services 27:36 Measure success offer 31:46 Strategic Services 33:09 Professional Services