Ep 10: Back to Basics: The 2026 Dealership Playbook скачать в хорошем качестве

Ep 10: Back to Basics: The 2026 Dealership Playbook

Welcome back to The Mission Debrief from Call Team 6, special ops for car dealers. Jeff Mays is joined in-studio by CEO Ken, BDC ops leader Ryan, and the OG Digital Car Guy, Thomas Iseretano, for a rapid-fire field report on what dealers are facing, and what’s actually working, heading into 2026. This episode is all about getting back to basics… and why Fixed Ops is the real headroom in 2026. The crew breaks down what they’re seeing across stores nationwide: margin pressure, flat new-car expectations, tighter used-car acquisition, and the massive opportunity in parts & service as the average vehicle age climbs. Inside the debrief: Why missed service calls are costing stores real money (and how to find out fast by simply dialing your own numbers) The “blocking and tackling” playbook: inbound coverage, outbound campaigns, and retention Early results from conquest recall outreach and why response rates are turning heads How Call Team 6 blends human agents + AI to convert more customers (tone, empathy, and “listening with intention”) Big news: their Agentic AI “central brain” for dealerships — built with Amazon AWS / Compass Solutions, and what makes it different (conversational, moves the deal forward, remembers prior interactions) A practical recruiting answer from Thomas: how top stores are finding and onboarding sales talent now They also preview what’s coming at NADA (including demos, giveaways, and how dealers can experience the new tech firsthand), plus a reminder that the winners this year will be the ones who plan the day, work the plan, and prioritize process before people. Sponsors: Podcast Junkeez + Digital to Dealer Direct Produced at: Podcast Junkeez Studios Want a tighter version for YouTube + a separate version for Spotify/Apple? I can condense this into a punchy 2–3 sentence description too.