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How do we successfully manage your project? Sales Engineering Our sales department can respond to all your requests regarding your Circuit Board or Custom Technical Parts project. The Request for Quotation (RFQ) is processed within a maximum of 48 hours maximum. Quality Engineering Our Quality Engineering is at your side to offer you to propose modifications, improvements, or an orientation on different technologies which will be optimal for your final product. Purchasing department With 25 partner factories for Circuit Boards and 50 partner factories for Custom-Made Technical Parts, we can meet all your technology, capacity, lead time, price, and audit score needs. As we purchase more than 350 million circuit boards and technical parts from our partner factories each year, we can provide significant leverage to our customers. Customer Service Once the order is placed, customer service takes over as secondary contact, in your native language, alongside the dedicated sales engineer. They can answer a very wide variety of questions, such as PCB specifications, delivery, lead times, or the total cost of your order. Quality Assurance Our Quality Assurance team in addition to working on the audit phase also works on the validation of samples. With our in-house inspectors who are constantly present at our partner's factories, our Quality Control (QC) & Quality Assurance (QA) teams are present during the final inspection. We can control and test independently your product. Logistics Our logistics team is in constant contact with our global teams and our freight forwarders to guarantee the best lead times for all countries. We offer different incoterms such as FOB, FCA, DAP, or DDP. Our strategic network provides diverse responses with air freight, railway transport, ground transport, sea freight, and consolidation. E-Business Besides the traditional business, we have created online stores, ICAPE SHOP and CIPEM SHOP, for quick turn PCB and technical part needs dedicated to small volume and prototyping. Our online stores have a dedicated team composed of engineers, technicians, and quality experts. Any order can be placed 24/7 and will follow ICAPE Group's strict process from quotation to delivery. We have also developed an online LAB SHOP to control and test any PCB directly from our in-house laboratory in China or in the USA. https://www.icape-group.com/