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As AI tools accelerate code generation, brittle organizational processes and human bottlenecks are exposed. Learn how to identify, measure, and remove developer friction before it breaks your delivery pipeline. Dr. Nicole Forsgren (author of Accelerate and Frictionless) joins Thomas Betts to discuss the evolving landscape of developer productivity. From the InfoQ Podcast, where practitioners discuss what's working in software engineering today. Timestamps: 00:00 - Intro 01:07 - Why Friction is a Useful Lens for DevEx 02:16 - Who Should Care About DevEx? 04:42 - Exposing Friction Through Faster Feedback 05:52 - Metrics for DevEx 09:46 - DevEx and Systems Thinking 11:08 - AI Agents, Code Quality, and Developer workflows 14:02 - Communication, Documentation, and Conway’s Law in the AI Era 15:23 - Benefits and Risks of AI as First-Line Support 18:06 - Documentation, RAG Models, and Sustainable Practices 19:11 - Building Stakeholder Buy-In for DevEx 21:40 - Using DevEx to Improve Product Quality 23:40 - Security, Compliance, and Risk-Informed Approaches 25:27 - Qualitative vs. Quantitative DevEx Data 27:42 - Where to Start: Quick Wins and Local Momentum 30:08 - Scaling DevEx: Team, Department, and Org-Level Patterns 31:23 - Prioritizing Improvements with Quick RICE 34:09 - Using LLMs for Communication, Justification, and Blind Spots 36:31 - Practical Starting Points for Immediate DevEx Impact 37:47 - The Future of DevEx: Evolving Developer Roles 39:20 - Closing #developerexperience #architecture&design #softwaredevelopment #productivity 🔗 Transcript available on InfoQ: https://bit.ly/4tRAY8g Subscribe to the Software Architects’ Newsletter for your monthly guide to the essential news and experience from industry peers on emerging patterns and technologies: https://www.infoq.com/software-archit... Upcoming Events: QCon London 2026 (March 16-19, 2026) QCon London equips senior engineers, architects, and technical leaders with trusted, practical insights to lead the change in software development. Get real-world solutions and leadership strategies from senior software practitioners defining current trends and solving today's toughest software challenges. https://qconlondon.com/ QCon AI Boston 2026 (June 1-2, 2026) Learn how real teams are accelerating the entire software lifecycle with AI. https://boston.qcon.ai QCon San Francisco 2026 (November 16-20, 2026) https://qconsf.com/ The InfoQ Podcasts: Weekly inspiration to drive innovation and build great teams from senior software leaders. Listen to all our podcasts and read interview transcripts: The InfoQ Podcast https://www.infoq.com/podcasts/ Engineering Culture Podcast by InfoQ https://www.infoq.com/podcasts/#engin... Generally AI: https://www.infoq.com/generally-ai-po... Follow InfoQ: Mastodon: https://techhub.social/@infoq X: https://x.com/InfoQ?from=@ LinkedIn: / infoq Facebook: / infoqdotcom Instagram: https://www.instagram.com/infoqdotcom... Youtube: / infoq Bluesky: https://bsky.app/profile/infoq.com Write for InfoQ: Learn and share the changes and innovations in professional software development. Join a community of experts. Increase your visibility. Grow your career. https://www.infoq.com/write-for-infoq 🔗 RELATED CONTENT: Check out Nicole Forsgren's InfoQ Profile: https://www.infoq.com/profile/Nicole-... Listen to more InfoQ Podcasts: https://www.infoq.com/podcasts/ ABOUT INFOQ: InfoQ is a practitioner-driven community for senior software engineers and architects. We publish news, articles, and conference talks focused on what's working in production at leading technology companies. Subscribe for weekly talks from senior engineers at companies like Netflix, Spotify, Stripe, and more.