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Hi Live Sale Shoppers!! Welcome to Tia Maria Wigs LIVE SALES! Tia Maria Wigs is an online synthetic wig boutique that offers varied brands, products, and services! It’s YOUR online wig boutique with an in-person feel! If you are new to the Tia Maria Wigs live sales or haven’t purchased recently here is your easy 1,2,3 guide. Tia Maria Wigs Live Sales are held on Tia Maria’s YouTube channel. Live Sales happen every Friday from 5-7 pm EST, 2 Wednesdays per month from 10:30 am-12 pm, and 1 Saturday per month from 11:30 am – 1:30 pm unless otherwise indicated. Subscribe to the channel and turn all notifications on to be alerted to when we are live. Participating in Live Sales with Tia Maria Wigs is as easy as 1-2-3! 1. Register 2. Claim 3. Pay 1. Register HOW TO REGISTER: You can register for Tia Maria Wigs Live Sales on the homepage of our website or by visiting https://linktr.ee/tiamariawigs. Please include your YouTube screen name, full name, email, AND shipping address. 2. Claim HOW TO CLAIM A WIG DURING THE LIVE SALE: If you want to claim & purchase a wig, you will write in the LIVE chat box. Be sure you are in the LIVE CHAT BOX so I can see it. If I see your claim, I will verbally acknowledge it. If you do not hear me acknowledge your claim, I either did not see it or someone claimed ahead of you. Please claim in all caps so it’s easier for everyone to see during the live sale. Here is an example of how your claim should look: CLAIM EXAMPLE: Tia CLAIM SAMPLE WIG. Please note that you may not be 100% in sync with the live sale based on when you join in and your internet speed. To “catch up” you can refresh the video at any time. HOW TO CLAIM A WIG AFTER THE LIVE SALE: Wigs not sold during the live sale will be available to purchase at the live sale price for up to 2 days following the sale. Please send me a message to purchase wigs after the live sale has aired. Please do not leave claims in the regular comment section of the video as I may not see those immediately. Please indicate if you would like comb removal or lace cutting when claiming ($5 fee for each service). Claims must be paid within 24 hours of receiving the invoice via email or your claim will expire. Invoices come from tia@tiamariawigs.com OR orders@tmwigs.com. Unpaid claims could also result in you not being able to claim again in the future. CLAIM COURTESY: Claiming is an agreement to purchase. Please do not claim a wig if you aren’t sure. It makes it unfair for those who may have wanted to claim the wig during the live but think it’s gone. Also, many people watch these lives after they originally air and would like to be able to purchase items that are still available. Cancelling after the live sale or simply not paying will result in you not being about to participate in the live sales. If you are not sure about a wig, feel free to contact me after the sale to purchase items that are still available. Please refrain from offering items you have claimed to others during the live sale. If you’d like to gift a wig, please contact me after the sale. 3. Pay WIG PAYMENT INFORMATION Invoices will be emailed after the live sale. Invoices can come from either tia@tiamariawigs.com OR orders@tmwigs.com. We offer many payment options including major credit cards, PayPal, and ShopPay. Your options will be given to you at checkout. All Sales Are FINAL during live sales. Please ask any questions before purchasing. SHIPPING & FULFILLMENT DETAILS At this time, shipping is within US only via USPS or UPS. Shipping is calculated based on your zip code. Any order that contains an aerosol product must be shipped USPS Hazardous Ground. Shipping comes with $100 insurance. We are not responsible for any lost or damaged packages. Claims on packages will only be vaild up to the insured amount. Please contact me if you require additional insurance. You will receive a tracking number when it is on the way to you. ORDER FULFILLMENT Orders for in-stock items will be shipped within 5 days or less of payment (excluding weekends and holidays) unless otherwise stated. If there is any delay you will receive an email. These processing and fulfillment times do not apply to items that are drop shipped, special ordered, or have additional services including, but not limited to, lace cutting, comb removal, rooting, or any other wig customization or restoration. IMPORTANT: My website automatically generates an email to you when I fulfill your order. “Fulfill” does not mean “Shipped”. Fulfill means that your package is packed up and ready to ship. You will be sent a tracking number via email when your item has been shipped. Please check your email account for messages on your order and status. We are so excited to have you and get ready to have fun! Join the Tia Maria’s Wig Hangout (a drama-free private Facebook group) and share pictures, ask questions, and gain a community.