Customer Success Webinar: The One Question That Will Transform Your Customer Success Strategy скачать в хорошем качестве

Customer Success Webinar: The One Question That Will Transform Your Customer Success Strategy

This customer success webinar was brought to you by ClientSuccess. https://www.clientsuccess.com ClientSuccess hosted Greg Daines (The Churn Whisper), Founder and CEO at Client Velocity, for this month’s customer success webinar series: The One Question that Will Transform Your Customer Success Strategy. Greg will introduce you to a simple customer success question that will help you and your organization become truly customer centric. Learn the one question backed by research and data that will help your customers stay and grow. Greg Daines, the webinar presenter, is highly-rated speaker at the CS100 Summit, a Customer Success Leadership Summit. Greg also helps SaaS customer success leaders increase retention, accelerate sales, and reignite growth by thinking differently about how they approach customer success. Greg is known for his thought provoking and data supported presentations on customer success. You will love this webinar. About this Customer Success Leadership Webinar In this webinar, Greg will give you tips and best practices to help your team and organization truly become customer centric. Greg says, “Nearly all companies say that they are customer-centric. But this simply can’t be true. In spite of often high NPS scores and other customer satisfaction indicators, far too many companies are stuck in a cycle of tepid growth and unsustainable levels of customer churn. If being customer centric isn’t about making your customers happy, then what is it about?” Greg will answer this question with research and data that will help you refocus your customer success resources and strategy. Don’t Get Stuck in the Customer Success Trap! Greg will explain that customer success confusion stems from a simple error in how we frame the key questions of growth. In our quest for growth we commonly ask two fundamental questions: “Why do customers join?”, and “Why do customers leave?” Both questions are completely logical and intuitive. We expect that answering these questions – by working to maximize sales and minimize churn – will lead to durable growth. But it’s a trap. In this webinar, Greg will introduce you to the one simple question that will help you transform your customer success strategy. Subscribe to the ClientSuccess Blog to get week best practice blogs sent to your inbox. https://www.clientsuccess.com/blog/