Beyond the Pilot - Scaling Ambient Listening at Sutter Health скачать в хорошем качестве

Beyond the Pilot - Scaling Ambient Listening at Sutter Health

In Ambient Listening at Scale, Dr. Veena Jones, Chief Medical Informatics Officer at Sutter Health, shares how Sutter deployed ambient listening across thousands of clinicians to reduce documentation burden, improve workflow integration, and deliver measurable impact. Joined by Stephanie Driscoll, VP of Clinical Applications, the conversation explores what it takes to move beyond pilot hype into enterprise-wide transformation, including governance, training, Epic integration, and the change management discipline required to make ambient AI truly work in day-to-day care. CHAPTERS 00:00 | Enterprise Change Management and Ambient Listening 01:30 | Welcome to Beyond the Blueprint 02:30 | Why Ambient Listening Is More Than Hype 03:25 | Meet the Leaders: Sutter Health’s AI Scale Strategy 05:00 | Early Physician Reactions: “This Changed My Life” 06:05 | From Pilot to Enterprise Enrollment 07:40 | Standardizing Epic to Prepare for AI 09:20 | Governance, Safety, and Clinical Oversight 11:00 | Integrating Ambient Listening Directly into Epic 13:30 | The Role of the Digital Academy in Scaling Adoption 15:45 | Reducing Cognitive Burden at the Bedside 18:00 | Scaling Across Ambulatory and Inpatient Settings 20:30 | Structured Intake and Monthly Onboarding Waves 23:00 | Protecting Coding Integrity and Revenue Cycle 27:15 | Beyond Documentation: Orders and Workflow Automation 29:00 | Measuring Impact: Charting Time and Pajama Time 31:45 | Why Clinicians Pulled the Technology 34:00 | Preparing the EHR Foundation for Future AI 36:30 | What It Really Takes to Move Beyond the Pilot 38:50 | Closing Thoughts: Ambient Listening as Infrastructure Guest: Dr. Veena Jones, Chief Medical Informatics Officer, Sutter Health Host: Gregg Malkary - https://spyglass-consulting.com/ Cohost: Keith Washington - Companions in Courage Foundation - https://cic16.org/ Sponsored by: Simplifi Medical - https://www.SimplifiMedical.com & Storage Systems Unlimited - https://www.StorageSystemsUnlimited.com Audio/Video: Tim Jones - Health Nuts Media - https://healthnutsmedia.com/ Marketing: Josh Troop - Troop-Creative - https://www.troop-creative.com Learn More at: https://www.beyond-blueprint.com