What is CCM? DE&I and Accessibility in Customer Communications скачать в хорошем качестве

What is CCM? DE&I and Accessibility in Customer Communications

Unlock the full potential of your communication strategy. In today's digital landscape, Customer Communication Management (CCM) must go beyond just sending documents. This in-depth video is essential for IT Developers, Business Analysts, and Business Strategists looking to build compliant, equitable, and effective customer experiences. You'll learn: ✅ What is CCM? A fundamental breakdown of the systems and processes involved in managing enterprise customer communications. ✅ What is DE&I in CCM? Understanding how Diversity, Equity, and Inclusion (DE&I) principles apply to your customer messages, ensuring content is respectful, relevant, and inclusive for all audiences. ✅ What is Accessibility? Deep dive into the requirements (like WCAG) for making communications readable and usable for people with disabilities. Learn the technical requirements for accessible formats like accessible PDFs, HTML, and email. ✅ Leveraging Technology: Practical insights on how modern CCM platforms and emerging technologies can be leveraged by developers and BAs to automatically achieve DE&I and accessibility standards at scale.