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Over the last 20 years, I’ve built a successful custom home building company in the Texas Hill Country. But it didn’t start that way. In this video, I share the biggest lessons I’ve learned — from starting as a one-man operation to building one of the largest custom home companies in the region. Here’s what changed: • Learning from mentors and past clients • Moving away from the “one-man show” model • Building a professional, structured team • Creating systems for warranty and long-term service • Elevating the customer experience A recent example? A homeowner we built for nearly 10 years ago called about a cracked piece of glass. Because of our systems and team structure, we were able to immediately route the request, identify the manufacturer, and potentially get it covered — even outside our standard warranty period. That’s the difference between a builder… and a building company. If you're considering building a custom home in Texas Hill Country or New Braunfels, we’d love to talk about your project. 📞 (830) 620-9953 🌐 tafrench.com Explore more of our custom home education videos on this channel. #TAFrench #TAFrenchCustomBuilder #CustomHomeBuilder #TexasCustomHomes #HillCountryBuilder #NewBraunfelsTX #LuxuryHomeBuilder #CustomHomeJourney #HomeBuildingExperience #BuilderLife #ConstructionLeadership #BuildSmart #LuxuryConstruction #CustomerExperience #HomeWarranty