Zendesk SVP of Engineering on Building High-Trust Teams in the Age of AI скачать в хорошем качестве

Zendesk SVP of Engineering on Building High-Trust Teams in the Age of AI

In this episode of Tech Teams Today, we talk with Nan Guo, SVP of Engineering at Zendesk, for a candid, deeply insightful conversation on scaling engineering organizations in the AI era. Nan shares what it takes to build autonomous, high-performing teams—starting with psychological safety, blameless culture, and clear ownership. She opens up about Zendesk’s approach to AI infrastructure, including why they never rely on a single AI model, how they operationalize fallback systems, and what “trust” really means in the context of customer data and machine learning. This episode is for engineering leaders who care about more than just velocity—who want to build resilient orgs, hire for adaptability, and lead with clarity through change. Chapters: 00:00 Introduction and Guest Welcome 01:35 Building Autonomous Teams 05:59 Leadership During Hypergrowth 08:44 Navigating Remote Work Challenges 10:07 Technical Leadership Evolution 15:44 Integrating AI at Scale 20:08 Trust and Privacy in AI 24:24 Challenges in AI-Powered Customer Support 26:03 Evolving AI Leadership 26:25 The Evolution of Coding: From 2010 to Today 27:32 Impact of AI on Hiring Junior Developers 28:22 The Importance of Understanding Code 29:20 Challenges of AI-Generated Code in Production 35:37 Future of Senior Engineers in the AI Era 39:01 Engineering Metrics in the AI Era 43:48 Hiring Engineers in the AI World 49:45 Lightning Round: Insights and Advice 52:01 Conclusion and Farewell 🎧 Subscribe to Tech Teams Today on all major podcast platforms for more conversations with engineering leaders redefining what great teams look like in 2025 and beyond. #EngineeringLeadership #AIProducts #LLMs #BlamelessCulture #DistributedTeams #AIinEngineering #SoftwareLeadership #Zendesk #ExtremeOwnership #TechTeamsToday #TechPodcast #SoftwareDevelopment