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Rob Campbell https://www.withum.com/ DealersEdge on Patreon / dealersedge DealersEdge https://www.dealersedge.com/freetrial General Managers are most often chosen from the Sales Departments. The GM Role and its Responsibilities Include ALL Profit Centers. Learn the Basics of Measuring and Managing your Fixed Operations departments. General Managers tell us that DealersEdge Management Topics that focus on Fixed Operations have been very helpful in filling out their knowledge of the Parts and Service Departments. Join Rob Campbell as he focuses on what benchmarks you should be focused on and how best to get the best from your Fixed Operations Managers. Fixed Ops Key Performance Indicators for GMs What Inventories to Monitor for Aging and fulfillment rates Monitoring Repair Order closing and insuring ultimate collection Getting Control of your Vehicle Loaner Program The “Big Picture” – Guiding broader strategies