Titan T-3 Series Short Folding Power Rack | 21.5" Depth | V2 - REVIEW скачать в хорошем качестве

Titan T-3 Series Short Folding Power Rack | 21.5" Depth | V2 - REVIEW

Video review of the Titan T-3 Series Short Folding Power Rack | 21.5" Depth | V2. THIS RACK IS TOO WIDE!! Seriously. In addition, Titan was ridiculously difficult to deal with. I loosely assembled the rack when I got it, and found that it was too wide to do dips safely. Further research showed that I would only have 5/8" per side to rerack the weight. I'm sorry, that is nowhere near enough when lifting heavy. My bar is actually wider than other bars on the market as well. I've been reading that some don't fit at all. That said, I contacted Titan on 1/1, expecting to leave a message. I was completely shocked and impressed when I got a call back within an hour. The young lady was extremely courteous and helpful. She asked me to send pictures and she would request assistance from a supervisor, then contact me the following day. I waited until the next evening, and having received no call, I called back. After 30 minutes on hold I spoke to another very helpful young lady. I spent another hour on the phone while she went back and forth with her supervisor trying to get them to accept my proposed resolution, which was for them to send me one of their multi-grip pull up bars, which are 4" narrower, which would then make their product safe to use for heavy lifting, and actually usable with their dip bar attachment, that I had also purchased. The end result was that they required me to file a warranty claim online. I did so that evening. I waited until the 4th (2 days) and still didn't receive a call back or return email. I called every day after, waiting on hold for as much as 2hrs, without contact. I left voice mails for call back as well. Finally on the 8th, after an hour and a half on hold, I was able to speak to someone. After explaining the preceding ridiculousness I had gone through (including no response from their 'warranty specialist for 6 days), she stated that she would have a supervisor call back as soon as possible. When this didn't happen, I called back again. Another hour on hold got me another customer service agent, who promised to continually check with a supervisor until I received a call back. What happened next is literally comical. I very quickly received a borderline insulting email from John with the warranty service, which completely discounted my very valid safety concerns, stating that since the width of the rack was listed on the item description, he couldn't "provide me with free items simply because I was dissatisfied with the product". Yes, that's a quote. He informed me that the pull up bar I wanted was currently on sale, and that their Y-bar dip attachment was on sale also. Shortly after my very...blunt email response to John, I received a call back from a supervisor. She denied them ever having had any issues with customer complaints about the width (blatant lie, even their 1st tier customer service agents had admitted it was a common concern), and offered me the same resolution of buying the pull up bar and dip attachment. After a fair bit of arguing I finally got them to give me 20% credit off the pull up bar (which I had already purchased at full price after John's initial email denying assistance, as it was the only way to make the rack usable), and another 20% credit on the dip attachments I had ordered. This amounted to less than $25. I will NEVER DEAL WITH TITAN FITNESS AGAIN.