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In this video, we cover 100 essential English phrases every sales professional needs to master. Whether you’re working in retail, handling phone inquiries, or managing tricky customer situations, these phrases will help you communicate effectively and close more sales. How to Use This Video: Watch the entire video to familiarize yourself with the phrases. Take notes on the phrases that are most relevant to your role. Practice using these phrases in your daily sales interactions. Revisit the video for a quick refresher whenever needed. Timestamps 🕰️ 00:01:20 Greeting Customers 00:03:34 Advising on Choice 00:05:13 Closing the Sale 00:07:34 Tricky Customers 00:09:15 Phone Inquiries 00:11:38 Thanking Customers 00:13:10 Difficult Refunds 00:16:39 Price Inquiries 00:17:27 Summary Additional Lessons 00:18:20 Interview Skills 1 00:30:36 Business Negotiations 00:38:24 Change Common English to Business English 00:58:42 100 Customer Service English Phrases 01:26:37 100 Call Center English Phrases Phrases 1- 50 ⬇️ Greeting Customers Welcome! How can I assist you today? Good morning! What brings you in today? Hello! Is there anything specific you're looking for? Hi there! Need help finding something? Good afternoon! How can I help make your shopping easier? Engaging with Customers Is this your first time shopping with us? Are you shopping for yourself or a gift today? What kind of product are you interested in? Is there a particular style or color you're looking for? May I suggest something that could suit your needs? Introducing Products This is one of our most popular items Let me show you some of our bestsellers This product just came in; it's very popular We have a new collection that might interest you This item is highly recommended by our customers Advising on Choice This product offers great value for its price If you're looking for durability, this would be an excellent choice Based on your needs, I’d recommend this one This model has excellent reviews from other customers For your specific requirements, I think this option would work best Handling Price Negotiations I understand your budget concerns. Let's see what we can work out I might be able to offer you a discount on this item If you purchase more than one, I can offer you a special deal This is the best price we can offer for this quality We can consider a price adjustment if you're buying in bulk Closing the Sale Would you like to proceed with this item? Shall I get this ready for you? Are you ready to check out? Is there anything else you'd like to add to your purchase? I can have this wrapped up for you if you're ready Upselling and Cross-Selling This product pairs well with the one you're purchasing We also have a special offer on this related item Would you be interested in an extended warranty? Many customers who bought this also purchased this accessory You might want to consider this additional feature Handling Objections I understand your concern; let me explain why this product is worth the price This model might be a better fit for your needs Let me show you a different option that might be more suitable We have a satisfaction guarantee if you're not happy with your purchase I can assure you, this is a quality product Dealing with Tricky Customers I apologize for any inconvenience. Let me see how I can help I understand you're upset; let's find a solution together I’m here to help. What can I do to resolve this issue? Let me get my manager to assist with this situation I appreciate your patience. I'll make sure this is handled properly Handling Refunds and Returns Do you have the receipt for this return? I'm sorry this didn't meet your expectations. Let's process your refund Would you like to exchange this for something else? Let me check our return policy and assist you We can issue a refund to your original payment method Phrases 51- 100 in Pinned Comment in Comments Section, sorry ran out of space ❤️ This lesson is perfect for anyone looking to improve their sales communication skills, especially if English is not your first language. By learning these phrases, you'll become more confident in your customer interactions, helping you build trust, overcome objections, and create a positive shopping experience for your customers. If you find this video helpful, don't forget to like, share, and subscribe to LearningEnglishPRO for more practical English lessons that will boost your professional skills. Keywords: English phrases for sales, sales communication skills, retail sales English, customer service English, sales techniques, English for business, English for customer service, handling objections in sales, sales training in English, phone sales phrases, retail English lesson, negotiating in English, upselling and cross-selling phrases Tags/Hashtags: #SalesEnglish #CustomerServiceSkills #SalesPhrases #BusinessEnglish #RetailSales #EnglishForSales #LearningEnglishPRO #EnglishLesson #PhoneSales #NegotiationSkills