From Distractions to Essentials: Rethinking Customer Experience Priorities скачать в хорошем качестве

From Distractions to Essentials: Rethinking Customer Experience Priorities

Most teams say, “Let’s get the CX basics right.” But… do we even agree on what those basics are? In this video, I introduce the CX Enabler Card Deck—a simple tool I co-created to help teams align on what really matters in customer experience. Whether you’re overwhelmed by competing priorities or just want to avoid wasting time on well-meaning distractions, this tool helps spark the right kind of conversations. Inside the video: • Why ‘good ideas’ can still be CX distractions • How the card deck helps teams prioritise effectively • The difference between green (essentials) and orange (distractions) • A sneak peek at how we’re using it in practice • A free tool you can use to test-drive the experience online This isn’t a product demo. It’s a share. And maybe, a conversation starter. 🔗 Website: www.cxfundamentals.info 🔗 Try the free tool: https://cx-explorer.werner-puchert.com 🧰 Learn more about the CX Fundamentals Toolkit: https://cx-fundamentals.werner-pucher... 📬 Subscribe for updates on the Challenge Deck: http://www.creativecoffeebreak.live/j... ---- You can find me most active on LinkedIn at / wernerpuchert Newsletter: https://www.creativecoffeebreak.live/... Website: www.xperience.consulting Live: www.creativecoffeebreak.live