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Hybrid Work What’s the Connection

In this retention-minded, myth-busting episode of The First Day from The Fund Raising School, host Bill Stanczykiewicz, Ed.D., sits down with Erica Dollhopf, PhD, Associate Director of Research at the Lake Institute on Faith & Giving, to explore what hybrid work really means for fundraising outcomes. Spoiler alert: it's not the productivity killer some fear, it might just be a revenue booster. Dr. Dollhopf shares findings from a recent study that analyzed frontline fundraiser performance based on office attendance policies. While conventional wisdom suggests “more time in the office = better results,” the data tell a different story. More required office time did increase donor contacts, but for key metrics like solicitations, closes, and dollars raised, fewer in-office days and more experience proved to be the winning combo. The implications are clear: rigid attendance policies may be outdated, especially in a profession where 75% of the workforce identifies as women, and hybrid flexibility is now a make-or-break factor in retention. With longevity at an institution showing a direct link to fundraising results, allowing autonomy isn’t just a benefit, it’s a strategy for maximizing giving. So what now? Dr. Dollhopf encourages fundraisers to use these findings to advocate for flexibility and support. For organizational leaders, the takeaways are actionable: invest in tech, nurture mentorship in hybrid settings, and be intentional about building culture, even if it’s over Zoom. Because when fundraisers are trusted, supported, and retained, giving goes up.