From ServiceNow to Halo: Building Enterprise-Wide Service Delivery at Wolseley | Customer Story скачать в хорошем качестве

From ServiceNow to Halo: Building Enterprise-Wide Service Delivery at Wolseley | Customer Story

After a company demerger, Wolseley took the opportunity to re-evaluate its ITSM platform - looking for a solution that offered greater flexibility, faster configuration, and easier day-to-day management for its team of over 250 agents. Within 8 weeks, they went live with HaloITSM, launching a redesigned self-service portal with automation, live chat, and chatbot functionality. Since then, Wolseley has seen a 15% increase in live chat usage, 95% customer satisfaction, and successful adoption across multiple departments, with Halo enabling faster, smarter service delivery across the business, and laying the groundwork for AI-led support. Try HaloITSM for free: https://trial.haloitsm.com/trial/signup HaloITSM is a flexible, all-inclusive Enterprise Service Management solution. With powerful ITIL-aligned functionality right out of the box, HaloITSM empowers you to manage all your IT support needs. Whether it's change management, problem management, or aligning IT processes to business goals, HaloITSM is tailored to fit your exact requirements, providing an all-in-one, unlimited service management solution. Find out more about HaloITSM: Website: https://haloitsm.com/ LinkedIn:   / haloitsm   Subscribe:    / @usehalo   BW6WPWO168GTV7S6