ITSM Reporting: Measuring Service Desk Key Performance Indicators скачать в хорошем качестве

ITSM Reporting: Measuring Service Desk Key Performance Indicators

Take your first steps in ITSM reporting with InvGate Service Management's 30-day free trial: https://hubs.ly/Q02Z6lFx0 Building help desk reports contributes to analyzing the performance during a specific period. In general, they are set to be generated monthly, quarterly, or yearly. The level of analysis they provide you with helps you digest a large data set of information and base future decisions on budget, staff, workload, and more. But in order for ITSM reporting to be effective, you need to know what service desk key performance indicators you must track. Here, InvGate Product Specialist Matt Beran shows you three IT Service Management report examples to start measuring your team's success. Take a look! --- Key moments: 00:00:00 Introduction 00:00:21 Help desk key performance indicators 00:00:46 How to build an ITSM report on Ticket Volume 00:01:20 Creating an SLA report 00:02:09 Building a Customer Satisfaction report 00:03:08 Service desk report automation 00:03:31 Conclusion --- You can find more information on InvGate Service Management here: https://hubs.ly/Q02Z6lZb0 And don't forget to subscribe to our LinkedIn page:   / invgate  . tarting October 7, 2024, InvGate Service Desk is called InvGate Service Management. For more information, click here: https://blog.invgate.com/invgate-evol... #itsmreporting #helpdeskkpi #servicedeskmetrics #invgateservicedesk "invgateservicemanagement