How to Integrate Customer Profile Data into your Contact Center Experiences - AWS Online Tech Talks скачать в хорошем качестве

How to Integrate Customer Profile Data into your Contact Center Experiences - AWS Online Tech Talks

Your customers expect a fast, frictionless, and personalized customer service experience. However, agents spend on average 2 minutes navigating mutliple applications to find important customer data leading to poor experiences and high costs. Amazon Connect Customer Profiles automatically brings together customer information from multiple applications into a unified customer profile, delivering the profile directly to the agent as soon as the support call or interaction begins. In this tech talk, learn how to ingest data from third party and homegrown CRMs, use machine learning to delete duplicate profiles, and discover how to use customer profiles to greatly improve your agent productivity. Learning Objectives: -Discover how Amazon Connect Customer profiles enable contact center agents to deliver faster, more personalized customer service -Learn how to ingest data from homegrown CRMs and application using S3 as a source -Explore how to remove duplicate customer records using ML To learn more about the services featured in this talk, please visit: https://aws.amazon.com/connect/custom... Subscribe to AWS Online Tech Talks On AWS: https://www.youtube.com/@AWSOnlineTec... Follow Amazon Web Services: Official Website: https://aws.amazon.com/what-is-aws Twitch:   / aws   Twitter:   / awsdevelopers   Facebook:   / amazonwebservices   Instagram:   / amazonwebservices   ☁️ AWS Online Tech Talks cover a wide range of topics and expertise levels through technical deep dives, demos, customer examples, and live Q&A with AWS experts. Builders can choose from bite-sized 15-minute sessions, insightful fireside chats, immersive virtual workshops, interactive office hours, or watch on-demand tech talks at your own pace. Join us to fuel your learning journey with AWS. #AWS