How Call centers agents are helping clinics. скачать в хорошем качестве

How Call centers agents are helping clinics.

In this episode, we sit down with Marc Obeid, a lawyer-turned-entrepreneur who is reshaping how clinics communicate with patients through AI call-center automation. Walaw is one of the emerging platforms tackling a major operational gap in healthcare: missed calls, overwhelmed front desks, and inconsistent communication. We explore Marc’s journey, the technology behind Walaw, and the deeper conversation around trust, privacy, and the future of patient interactions in Quebec and across Canada. What we cover in this episode Part 1 — Origin Story & Founder Mindset Why Marc left a legal career to build an AI product for clinics The mindset shift from law to tech entrepreneurship The legal skills that unexpectedly became superpowers as a founder The moment he recognized the communication crisis inside clinics Part 2 — Inside Walaw’s AI Agent How Walaw’s AI call center works behind the scenes The real administrative pain points AI can solve today How clinics customize tone, workflows, and scripts The most surprising reactions from early adopters Part 3 — Adoption, Onboarding & Change Management How Walaw gets skeptical clinics comfortable with AI The timeline from demo to full deployment What a “successful implementation” looks like operationally Overcoming staff fears around automation and job displacement Part 4 — ROI, Metrics & Real-World Impact How Walaw measures ROI: time saved, fewer missed calls, patient experience The operational gains clinics are actually seeing Finding the balance between automation and maintaining a human touch Part 5 — Privacy, Trust & Compliance in Quebec Navigating Law 25, PIPEDA, and strict Canadian privacy frameworks How Walaw handles data protection, residency, and transparency Whether AI call centers introduce risk — or actually reduce it Part 6 — Building Trust With Clinics The essential components of trust when AI speaks to patients The role of transparency (should callers know it's AI?) A story of a hesitant clinic that ended up becoming an advocate Part 7 — Leadership & Founder Lessons Marc’s personal habits and mental models for leading in a fast-moving field His toughest leadership lesson to date Balancing innovation with regulation Advice he would give himself in year one Part 8 — The Future of AI in Healthcare Communication Where Marc sees Walaw in the next 2–3 years How AI will evolve in patient communication and clinic operations What “success” means for the broader healthcare ecosystem If you want to understand how AI will reshape frontline communication, reduce admin overload, and elevate patient experience in clinics — this episode is a must-watch. Marc's Links: https://www.walaw.io/ https://www.linkedin.com/in/marcobeid/ My Links: https://www.linkedin.com/in/uzziel-tamon-4... https://techehealthservices.com/ Newsletter: https://substack.com/@uzzieltamon?utm_sour...