Clive D’Souza, Google Cloud, & Vikas Agarwal, PwC US | Google Cloud Partner AI Series скачать в хорошем качестве

Clive D’Souza, Google Cloud, & Vikas Agarwal, PwC US | Google Cloud Partner AI Series

In this Google Cloud Partner AI Series conversation, theCUBE’s Rebecca Knight sits down with Clive D’Souza, director and head of partner engineering at Google Cloud, and Vikas Agarwal, chief technology and innovation officer at PwC US, to explore why agentic AI is a fundamental shift – not just the next AI wave. D’Souza details how customers are choosing fully integrated, domain-specific stacks (Agentspace, Vertex Gemini) to achieve real ROI and scale, backed by security that’s “day-zero” by design. He outlines Google’s safe AI frameworks (spanning model to networking layers) and a partner-first operating model with 100% partner-attached ethos. Agarwal shares how clear end-state goals and orchestration unlock “aha” moments – moving beyond dashboards to agents that deliver insights and take actions end-to-end – while transparency, back-testing and human-in-the-loop practices build trust. The discussion drills into measurable outcomes and use cases: PwC’s reported eight-times faster cycle times and ~30% cost reductions; a 2,000-seat contact center streamlined first to ~1,500 with LLMs and then to ~1,000 via agents; and a legal workflow reduced from ~200 paralegals to ~20 with agentic automation – all with error rates tested against human baselines. The group examines adoption hurdles (pilot purgatory, unclear accountability) and success patterns (enterprise data strategy, AI centers of excellence, clear business value). D’Souza highlights Google’s agent development kit and an agent-to-agent protocol now adopted across the industry, enabling multi-cloud, domain-specific systems. Vertical momentum spans healthcare (physician workflow automation and time back for patient care), retail (e.g., faster order handling), manufacturing and financial services, with leaders emphasizing culture change, upskilling and a “reinforce, not replace” message to bring people along. Find more SiliconANGLE news and analysis https://siliconangle.com/ Follow theCUBE's wall-to-wall event coverage https://siliconangle.com/events/ Learn about the latest theCUBE events https://www.thecube.net/ 00:00 - Intro 00:06 - Unveiling the Influence of Agentic AI on Customer Insights 02:42 - Advancing Technology: Security, Scalability, and AI Impact in Business 09:21 - Overcoming AI Adoption Challenges 12:52 - The Human Element in AI Adoption 16:05 - PwC's Agent OS Strategy 19:40 - AI Partnerships and Innovations: Navigating Trust and Success in the Agentic Era #theCUBE #GoogleCloudPartnerAISeries #theCUBEresearch #GoogleCloud #PwC #AgenticAI #EnterpriseAI