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11 - The Difference Between Product Warranty and Company Guarantee

The video discusses the issue of inexperienced or unlicensed pest control operators in Australia. The speaker highlights that these operators can offer warranties despite having no experience and can cause problems for consumers if a poor installation results in product failure. The speaker advises consumers to ask questions about a company's licensing, insurance, and experience before selecting a pest control provider. The speaker also recommends checking reviews and evaluating the quality of the service provided during the quote process. The video ends by promoting the speaker's company, Suburban, as a longstanding and reliable pest control provider. YOUTUBE ➡️ https://bit.ly/3hrdOD1 INSTAGRAM ➡️ https://bit.ly/3bFlHkP FACEBOOK ➡️ https://bit.ly/2R6xt0x This means that in less than a month someone who has never done Pest Control before can start running their own business and offering you a fancy warranty, even if they have zero experience. This is a negative view, but the point is that in our industry products almost never fail, however, poor installations very often do, and normally this cannot be identified until months or years down the track. What does this mean for the Product Warranty that was promised to you? This is a Manufacturer's Warranty, and they will in no way uphold a Warranty for a poor installation. So as the consumer, you're left to chase the operator who installed it. Did your installer have a QBCC licence? Did they have insurance? And are they even still operating? A cowboy installer or even just someone inexperienced who carries out a poor treatment that fails will have no leg to stand on. And as a consumer it can be like chasing a ghost. After all these negatives, let’s finish up on a positive note. There are many fantastic pest companies right throughout Australia, offering amazing service. The challenge is working out the good from the bad. When you are weighing up multiple quotes, or multiple companies, there are a few great questions you can ask yourself: 1. Is the business licenced and insured? 2. How long have they been in business? And how confident are you they will still be in business in a few years’ time if something goes wrong? 3. What do their Google Reviews or Facebook Reviews say about them? 4. How informative is their website, or the information they provided you if they came to site? 5. And did they knock you off your feet throughout the quote process? If they aren't impressing you BEFORE they win the job, how good will the service be afterwards? Alarm bells should ring for you if they were slow to get to site, turned up late, or took ages to give you the quote. Is this what you can expect when you book the job? Comparing quotes is much more than comparing price. If you weren't confident the Technician had all the answers when onsite, are you confident they can offer you a company guarantee to keep your family and your home secure for years to come? Here at Suburban, there's a reason that we have been around for nearly 30 years, and a reason why our 10,000 Termite Management Systems are backed by a company guarantee and a reputation for quality. If you want to future proof your home from termite attack, and rest easy knowing you are backed by a longstanding company, then experience the SPM difference and keep your family safe for years to come. #Termites #PestControl