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Grievance Redressal Officer GRO

Office: State Commissioner for Persons with Disabilities, Andhra Pradesh Letter No.: Lr.No.1)/10347714/2025 Date: 14.05.2025 RPwD Act, 2016 RPwD Rules, 2023 G.O.Ms.No.21, Dept. for Women, Children, Differently Abled & Senior Citizens, Dt: 05.05.2023 Purpose of this Letter This is an official reminder / instruction from the State Commissioner to: All Heads of Departments in Andhra Pradesh All District Collectors & Magistrates …to appoint a Grievance Redressal Officer (GRO) in every government establishment as per the RPwD Act and Rules. https://drive.google.com/file/d/1iVni... https://drive.google.com/file/d/1iVni... RIGHTS & LEGAL FRAMEWORK 1️⃣ RPwD Act, 2016 Full name: Rights of Persons with Disabilities Act, 2016 Replaced the older 1995 Act. Goal: Implement UN Convention on Rights of Persons with Disabilities (UNCRPD). Key Sections for jobs and grievances: Section 19 – Equal opportunity & reasonable accommodation in employment Section 20 – Non-discrimination in all government services Section 23 – Appointment of Grievance Redressal Officer (GRO) AP Rights of Persons with Disabilities Rules, 2023 State-level rules to implement RPwD Act in Andhra Pradesh. Rule 10: Every government office must appoint a GRO, preferably a PwBD. If no Gazetted officer available → senior-most officer becomes GRO. ✅ Importance: Ensures every office has someone to handle complaints. G.O.Ms.No.21 (AP, 05-05-2023) Responsibilities: Receive complaints from PwBD persons Investigate complaints in detail Coordinate with the office for corrective action Maintain a register of complaints with details: Date, complainant, office/person complained against Evidence, disposal date, outcome Resolve complaints within 2 weeks https://drive.google.com/file/d/1iVni...