TME Season 1 Episode 21: The One Where Freight Claims Get Sexy скачать в хорошем качестве

TME Season 1 Episode 21: The One Where Freight Claims Get Sexy

Freight claims might be the most ignored part of logistics—until something goes wrong. In this episode of Tell Me Everything, host Danielle Spinelli sits down with Mike Schember, founder and CEO of FreightClaims.com, to break down the messy, expensive world of freight claims and how brokers, shippers, and carriers can stop bleeding money on preventable losses. Mike shares his journey from the LTL dock and OS&D to running a brokerage and eventually building a purpose-built freight claims management platform—a “CRM for freight claims” with AI, automation, and TMS integrations (including TIE and others). He and Danielle dig into: Why freight claims are the “last department to get resources” The biggest mistakes brokers and shippers make with documentation, PODs, and delivery receipts How automation and AI can cut claim resolution from 100+ days to under 15 What brokers should know about liability, tariffs, cargo limits, and prohibited commodities Where cargo theft, cluster theft, and fraud collide with claims, and what’s actually recoverable How to structure terms & conditions, contracts, and carrier agreements to protect your brokerage If you work in logistics, freight brokerage, LTL, cargo insurance, or risk management, this episode is a masterclass in turning freight claims from a constant headache into a controlled, trackable process—and maybe even a competitive advantage. Check out www.freightclaims.com