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I am describing the problems I have had with Husqvarna's service after my new 125BVX blower after dirt bypassed the air filter and destroyed the engine. Bad design compounded by bad service and run-around. Using the blower in vacuum configuration exposes the air intake to a very dusty supply of air exhausted from the catch bag by design. The air filter is so poorly designed that it does not prevent dirty air from getting into the engine. Apparently the warranty policy does not cover damage from this condition. After the warranty service center dealing with my claim confirmed that the warranty claim will not be authorized, I was advised to try the direct customer assistance hotline to ask for help. The staff in the call center basically gave me a run-around with bad, non-current, invalid information. So don't expect help from Husqvarna.