A Closer Look at the Technical Aspects of NWG's Digital Transformation | Bluewave Technology скачать в хорошем качестве

A Closer Look at the Technical Aspects of NWG's Digital Transformation | Bluewave Technology

Northumbrian Water Group is a leading performer in the utilities industry, providing the best quality water and effective sewerage services to citizens and businesses in Northumbria, Essex, and Suffolk. Bluewave’s experts began collaborating with NWG over three years ago, building a close working relationship over the course of this ongoing digital transformation. Using Salesforce Service and Experience Cloud, our team has built a series of innovative solutions designed to boost DMEX scores for NWG and improve the organisation's field service offering. In this video: The Bluewave team delve a little deeper into the technical aspects of this digital transformation, including an overview of NWG's initial systems and the issues they were having, the custom Service and Experience Cloud implementations we carried out, as well as the results, plus next steps. Speakers: Andrew Duncan - Salesforce Administrator at NWG Paul Mooney - Sales Director at Bluewave Adam O'Keeffe-Smyth - Solution Architect at Bluewave Rob Hallin - Senior Salesforce Consultant at Bluewave Connor Varley - Customer Team Manager at NWG Helen Lumsden - Head of Customer Operations at NWG Lynne Papadimitrou - Customer Service Manager, Developer Services at NWG Dan Oldridge - Sales Cloud RVP at Salesforce Innovation with experience. Bluewave Technology is a privately owned Platinum Salesforce Partner founded in Dublin, Ireland in September 2000. Since then, our highly skilled technical experts have built a solid reputation for customer success, by providing bespoke digital solutions and consultancy services. Our proven implementation process has led to the delivery of over 250 successful Salesforce projects and engagements in the last decade. We utilise Salesforce-powered technology to help organisations of all sizes with their digital transformation journey. Website: www.bluewavecx.com Email: [email protected] Address: 63/66 Hatton Garden Fifth Floor, Suite 23 London, EC1N 8LE